Approved commerce route
When approved, payment and receipt handling should run through the selected provider, with Lemon Squeezy currently the preferred first route.
No live setup yetDelivery and re-download policy draft
Customers should know what they receive, how to check it, and how to get it again when eligible.
High Caliber products are digital software products. Before public sale, the delivery path should be clear: approved provider checkout, account/order access where available, release notes, checksum or integrity information, licence/entitlement handling, and a support route for delivery problems.
Policy draft only. No live checkout, installer upload, licence server, customer account, email automation, or re-download system is connected. Public static page is live; interactive systems remain approval-gated.
Expected delivery flow
Provider-led, traceable, and customer-friendly.
Clear release package
Customers should receive the correct app package for their platform with version, release notes, and integrity guidance.
Installer upload gatedRe-download route
Eligible customers should have a clear way to access orders or request help without exposing private recovery files.
Portal plannedDelivery issue handling
Failed download, wrong platform, licence issue, or missing receipt should route through support with order details and minimal extra data.
Privacy-firstCustomer expectation
Delivery does not mean complete recovery.
Receiving the software gives the customer access to the app and its supported workflow. Recovery results still depend on source-file condition, format support, missing linked files, encryption, corruption, and the customer's own permissions.
Product pages should explain this before purchase so delivery, refund, and support conversations stay fair.