support@highcalibertrading.co.uk
The best route for most questions, and the one that lets us look into things properly.
Support
Get help with a High Caliber product.
Our products are used by people dealing with files that are private, old, incomplete, or technically awkward. Support is handled directly by the company — calmly, in plain language, and carefully with your material.
How to reach us
Two routes, both answered by the company.
0330 223 7896
(+44 330 223 7896 from outside the UK.)
High Caliber Trading Ltd, 86-90 Paul Street, London, England, EC2A 4NE.
We aim to acknowledge every message within one working day. Support is provided in English.
Getting a fast answer
What to tell us.
Which product and version, your operating system and version, and the type of file you are working with.
What you did, what you expected, and what actually happened — including the exact wording of any message on screen.
If your question is about a purchase, licence key or re-download, include the order reference from your confirmation email.
Please do not attach your source files to a first message. Those details above are almost always enough to work out what is going on.
How we treat your material
We ask for as little as possible.
Please do not send private files, passwords, recovery material, payment-card details, identity documents, full backups or confidential records in an initial support message. If a case genuinely needs diagnostic material to progress, we will ask for the smallest useful amount, explain why we need it, tell you how it is handled and how long it is kept, and agree the safest way to send it first.
Our products are designed to run on your own computer precisely so that this is rarely necessary. How we handle personal data is set out in the privacy notice, and the standard the products themselves are built to is on the product standards page.
What we will and will not promise
Honest limits.
Recovery from old or damaged files is condition-dependent. What can be read out of a file depends on the state of that file, and no support conversation will promise a complete export or a perfect recovery. What we will do is tell you plainly what we think is possible, what we cannot read, and why.
If a product does not do what it was sold as doing, that is a fault and it is covered by the refund and cancellation policy.