Refund and cancellation policy draft
Fair refund handling starts with honest product fit and clear limits.
Recovery software cannot promise that every old file will open or export perfectly. The refund route should therefore be practical: describe supported use cases clearly, help customers with reasonable setup issues, and review refund requests fairly where the product does not work as reasonably described.
Policy draft only. Final wording must match the approved provider, product delivery route, UK consumer rules, and professional review. No live checkout or customer data collection is connected. Public static page is live; interactive systems remain approval-gated.
Principles
Help first, then review fairly.
- Make supported file types, operating systems, outputs, and known limitations visible before purchase.
- Ask for product/version, operating system, issue category, exact error text, and safe generated reports before private files are considered.
- Do not promise refunds based on impossible guarantees such as every damaged, encrypted, missing, or unsupported item being recovered.
- Review genuine product-not-as-described issues fairly and route provider-managed refunds through the approved commerce provider when live.
No pressure wording
Customer trust is worth more than a disputed sale.
High Caliber's strongest position is to be clear before purchase, helpful after purchase, and conservative about claims. If a customer has the wrong file type or an unsupported case, the website should help them understand that before checkout where possible.
Final policy wording should be checked before public use.