Each product page states what the product does, what comes out at the end, and its honest limits — so the decision can be made before any money changes hands.
Refund and cancellation policy
Refund and cancellation policy.
This policy applies to software sold by High Caliber Trading Ltd through its storefront, High Caliber Applications. It sits alongside the terms and the product-specific information shown at the point of purchase.
Last updated: 19 July 2026.
Your cancellation right
14 days to change your mind.
If you are a consumer buying from us at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days of buying, and to receive a full refund.
Software is digital content delivered by download, so there is one important exception set out in law. If you ask us to make the download available to you immediately — before the 14 days are up — and you acknowledge at the point of purchase that doing so ends your cancellation right, then that right ends once the download begins. Our checkout, operated by Lemon Squeezy, does not currently ask for those confirmations — so your full 14-day cancellation right remains intact on every purchase. Our own 14-day money-back guarantee applies from the day you buy in any case.
This cancellation right applies to consumers. Business customers do not have a statutory cancellation right, and any right to cancel is as set out in the terms agreed at purchase.
If something is wrong with the product
Your rights are separate from, and survive, the 14 days.
Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for the purpose it was sold for, and as described. If it is not, you are entitled to a repair or replacement, and if that does not fix the problem, to a price reduction or a refund. These rights are not limited to 14 days and are not affected by the exception above.
Nothing in this policy or in our terms reduces or removes your statutory rights.
How we handle it in practice
We would rather fix it than argue about it.
If a product is not doing what you expected, contact us. Very often it is something we can resolve. Asking for help never affects your right to a refund.
Where a product genuinely has not worked for you, we would rather refund you and keep your goodwill than win a dispute.
Recovery from old or damaged files depends on the condition of the source. We say so plainly in advance, and we never promise a complete or perfect recovery.
Making a request
How to cancel or ask for a refund.
Email support@highcalibertrading.co.uk with your order reference and the product name. You do not need to give a reason to exercise a 14-day cancellation right. You can also write to us at High Caliber Trading Ltd, 86-90 Paul Street, London, England, EC2A 4NE, or telephone 0330 223 7896.
Approved refunds are made to the original payment method, without charge to you. Where payment was taken by the payment provider shown at checkout, the refund is processed back through that same provider. We aim to acknowledge every request within one working day, and refunds are issued within 14 days of us accepting the cancellation, as the Regulations require.
If you are not satisfied with how we have handled a request, say so in your reply and it will be looked at again. Consumers in the UK can also seek free advice from Citizens Advice.
Current position
How refunds work in practice.
High Caliber Trading Ltd's products are on sale through its storefront, High Caliber Applications, and this policy applies to every purchase made there. Each product carries a 14-day money-back guarantee: if a tool does not do what its product page says it does for your files, email support@highcalibertrading.co.uk within 14 days and the purchase is refunded in full. Payment is handled by Lemon Squeezy as merchant of record, so the refund is processed through them and returns to the card used. Every product also has a free preview, so you can see what is recoverable from your own file before paying anything.