Explain file types, outputs, platforms, and known limitations before asking for any contact details.
Privacy-first standards
Recovery software should respect the customer's files before it tries to recover them.
Old libraries, databases, backups, and mind maps can contain names, photos, messages, business records, locations, and years of private history. High Caliber's default standard is local-first inspection, minimal data collection, careful support intake, and honest limits.
Static policy draft. No live forms, uploads, analytics, customer database, payment provider, phone route, or support system are connected. Public static page is live; interactive systems remain approval-gated.
Default posture
Keep customer files on the customer's machine where practical.
- Do not ask ordinary sales-page visitors to upload original libraries, backups, databases, photos, messages, documents, or mind-map files.
- Do not request passwords, payment-card details, unnecessary phone numbers, or unrelated personal information through product pages.
- Use generated local reports, error text, product/version details, and operating-system details as the first support evidence.
- Make unsupported cases visible before purchase where practical, especially damaged files, encrypted backups, missing originals, or unsupported legacy variants.
Customer data minimisation
Ask only for what is needed for the next useful step.
Start with app name, version, operating system, issue category, error text, and a generated report where available.
When approved, payment, receipts, licences, and downloads should be handled through the approved provider route, not a custom static form.
Honest recovery claims
Useful recovery is not the same as complete recovery.
High Caliber should never imply that every file, record, message, photo, field, note, or backup item can be recovered. Legacy data recovery depends on source condition, format variants, encryption, missing linked files, corruption, operating-system changes, and user permissions.
Better wording is practical and trustworthy: inspect, identify, export where supported, document unsupported cases, preserve originals, and make the result easy to review.